Policies

Reservation Policy:
Upon confirmation of reservation dates and property, a rental agreement will be furnished to guests to review and sign. Reservations will be held once the contract and reservation fee are received. Your reservation will be confirmed upon receipt of the signed contract and payment. The reservation fee ( security deposit ) is $1,500. The remaining fee will be due 90 days prior to arrival date, along with the cleaning fee and pool fee ( optional ). If the remaining fee is not paid on time, the reservation may be cancelled at the option of Casa das Palmas.

Fees:
A standard cleaning fee of $400 is required for post-departure cleaning. A fully refundable $1500 security deposit is required for each reservation, regardless of the duration of your stay. For private events and weddings, an additional security deposit and wedding fee may be required. An additional $500 pet deposit is also required for guests bringing pets.

Security Deposit Policy:
Security Deposits are cashed and held by Casa das Palmas. If no damage has been incurred, the full amount of $1500 will be returned to Occupant within ten days of departure. All or any portion of the security deposit may be used as reasonably necessary to cure non-sufficient funds fees or other sums due; repair damage, excluding ordinary wear and tear caused by occupant or occupant’s guests; clean the premises and/or replace personal property. Within three weeks after Occupant vacates the premises, Owner shall furnish occupant with an itemized statement indicating the amount of any security deposit withheld and the basis for its disposition.

Cancellation Policy:
If Occupant cancels or otherwise terminates this Agreement, the reservation fee will not be refunded unless the Premises are re-rented to another party. The refund will be for the amount that the unit is re-rented for, minus a 10% fee.

Check-in / Check-out Procedures:
Check-in time is 3:00 pm on the arrival date. Upon receipt of final payment, guest will be furnished with check-in instructions and directions to the property. Early arrival times and late check out times can be arranged a week in advance, in situations where check out and check in are not on the same day. Check-out time is at 10:00 am on the departure date. Keys to the house are provided in a lockbox at the front door. Additional keys are located on the kitchen counter. A $150 charge will be required for any lost keys.

General Policies:
Smoking is not permitted indoors. Pets are allowed on a case by case basis. An additional $500 pet deposit is required.

Pool Policy:
A charge of $60 a day is required to heat the pool to a 87 degrees. This fee is optional.

Tennis Court Policy:
Tennis Court Hours - 8:00 am to 10:00 p.m.

The home is located in a residential neighborhood, and guests are expected to be respectful of noise ordinances (10pm) and neighbors. The property has a specific maximum occupancy. Please take note of the maximum number of guests allowed in the home before making your reservation, as this policy is strictly enforced.

Policies

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